Lanco Case Study

Dela Smart Services’s
End-to-End Epicor Partnership with Lanco

Client: Lanco

Engagement: 7+ years of continuous collaboration

Scope: Epicor ERP upgrades, Configurator, BPMs, dashboards, reports, and daily support

Challenge

Lanco needed a reliable partner to:

Seamlessly migrate from Epicor 9 to Epicor 10, upgrading hundreds of customizations without business disruption.
Develop a sophisticated Epicor Product Configurator to handle their complex product lines.
Provide continuous Epicor support, delivering new enhancements to keep pace with their evolving business needs.

Challenge

The Solution Delivered by Dela Smart Services

Seamlessly upgraded ~200 BPMs, ~200 customizations, ~100 reports, and ~50 dashboards to Epicor 10.
Ensured all mission-critical processes were thoroughly tested and validated.

Designed and implemented a robust Epicor Configurator to support over 100 distinct products, enabling accurate, rule-based product.
Simplified complex configurations that previously required heavy manual intervention.

Built numerous new dashboards, reports, BPMs, and customizations tailored to Lanco’s evolving needs.
Provided ongoing troubleshooting, user support, and process optimization.

Result

Configurator drastically reduced manual errors and improved quote turnaround times.

Custom dashboards and reports gave Lanco leadership powerful decision-making tools.

Ensured a stable Epicor environment through proactive support and continuous enhancements.

Dela Smart Services continues as Lanco’s dedicated Epicor technology partner.